Tech Justice Law is proud to announce the launch of “Designing Technology Remedies: Lessons for Social Media and Generative AI Chatbot Litigation”, a first-of-its-kind, evidence-based framework developed to guide courts, litigators, and policymakers in crafting effective remedies as landmark technology lawsuits advance toward discovery and trial in the United States.
The framework was developed via a partnership with Knight-Georgetown Institute and the USC Marshall Neely Center. Increasingly the courts are engaging with cases on behalf of individuals who have been harmed by social media platforms, AI products and other emerging technologies. Litigation is fast becoming one of the most responsive tools to address the countless harms resulting from the intentional choices of tech corporations. This new framework will support the legal community with a rigorous actionable resource to ensure that litigation outcomes produce enforceable change.
“We’re finally reaching a point in these cases where we’re moving past historic hurdles and into the remedies stage, creating an opportunity to think more thoughtfully about durable solutions to technology-facilitated problems. Whether it’s social media addiction or AI chatbots facilitating dangerous outcomes like suicidal ideation or delusions, many of these harms trace back to similar design features and incentives. Effective remedies, therefore, cannot stop at consumer-facing interventions alone – they must also address how these products are designed and governed, including moving away from design approaches centered on engagement maximization or sycophancy,” said Meetali Jain, Executive Director, Tech Justice Law Project.
“US courts are emerging as central actors in shaping technology governance. Their decisions – especially at the remedy stage – will have significant consequences for how social media and AI products are designed, governed, and held accountable in the years ahead. Lessons from tobacco, pharmaceuticals, and e-cigarette litigation show that durable changes in company conduct typically require a combination of monetary damages and court-ordered changes to company behavior to protect consumers, underscoring the need for remedies that carefully address product design, accountability, transparency, and rigorous oversight,” said Peter Chapman, Associate Director of the Knight-Georgetown Institute.
The framework pulls from nearly 100 prior remedies spanning FTC enforcement actions, public health litigation, civil rights settlements, and technology-related cases. It also draws from stakeholder interviews and a multidisciplinary workshop convening state attorneys general, litigators, technologists, researchers, and legal scholars. Three clear categories of remedy types are detailed in the framework, including prevention, mitigation and governance. A combination of these different remedy types will be necessary to address harms and hold technology companies accountable.
“For too long, technology companies have become wildly profitable by getting people to use their products more – whether they are making consumers’ lives better or not. Well designed remedies will require companies to compete on the value they provide to consumers, and should therefore be welcomed by families and long-sighted technologists alike,” said Ravi Iyer, Managing Director of the USC Marshall Neely Center.
The full framework was unveiled on Wednesday, May 13, 2026 and can be found HERE.
####
Tech Justice Law (“TJL”) is a pioneering strategic litigation and advocacy organization bringing justice to communities harmed by tech products. TJL co-filed the first-ever, groundbreaking lawsuits against a popular, “AI” chatbot product developed by Character AI, with support by Google, raising public awareness of chatbot’s real-world harms. TJL’s cases and advocacy have also focused government attention on harmful AI products, including unlicensed therapy chatbots. TJL brings together legal experts, policy advocates, digital rights organizations, and technologists to ensure that our legal protections are fit for the digital age.
####
For press inquires please reach out to media@techjusticelaw.org.
You can read the Framework below.